Our website: https://www.unixunsolar.com
Thank you for choosing Unixun website for shopping. We are committed to providing you with efficient and reliable logistics and transportation services while ensuring that our operating costs are effectively managed. Please read the following logistics and transportation policies carefully for details such as transportation methods, time and costs.

1.Transportation methods
We provide a variety of transportation methods, and you can choose the most suitable method according to your needs:

1.1 Standard transportation: economical and suitable for non-urgent orders.

1.2 Expedited transportation: fast transportation, suitable for orders that need to receive goods as soon as possible.

1.3 Express transportation: the fastest transportation method, suitable for very urgent orders.

1.4 International transportation: a transportation method specifically for international customers, including sea transportation, air transportation and land transportation.

2.International transportation methods
2.1 Sea transportation: suitable for large-volume, non-urgent orders, with lower costs, but longer transportation time.

2.2 Air transportation: suitable for urgent orders, with higher costs, but shorter transportation time.

2.3 Land transportation: suitable for transportation between neighboring countries, with costs and times between sea transportation and air transportation.

3.Shipping time
The shipping time is calculated from the date of order shipment, and the specific time varies depending on the mode of transportation and destination:
3.1 Standard transportation: usually takes 5-23 working days.
3.2 Expedited transportation: usually takes 2-15 working days.
3.3 Express transportation: usually takes 1-8 working days.
3.4 International transportation:
3.4.1 Ocean transportation: usually takes 15-80 working days, depending on the destination and route.
3.4.2 Air transportation: usually takes 5-28 working days, depending on the destination and route.
3.4.3 Land transportation: usually takes 7-37 working days, depending on the destination and route.
Please note that the shipping time is only an estimate, and the actual time may be delayed due to factors such as weather and customs inspection.

4.Shipping costs
Since the shipping costs of heavy goods are complicated and cannot be automatically calculated by the system, we will calculate the shipping costs separately according to the specific order situation. At checkout, you will see a reminder that the shipping cost is pending. Our customer service team will contact you after you place an order to provide specific shipping information.

5.Shipping Calculation Process
5.1 Order Confirmation: The customer completes the order settlement and the system shows that the shipping fee is pending.
5.2 Shipping Calculation: Our customer service team will calculate the specific shipping fee based on the weight, volume and destination of the order.
5.3 Customer Confirmation: The customer service team will contact you by email or phone to inform the specific shipping fee and confirm whether to continue the order.
5.4 Shipping Payment: After confirming the shipping fee, the customer needs to pay the shipping fee difference.
5.5 Order Shipping: After the shipping fee is paid, we will process and ship the order as soon as possible.

6.Order Processing Time
6.1 Processing Time: We will process your order within 1-5 business days.
6.2 Shipping Notification: After the order is shipped, you will receive a confirmation email with tracking information.

7.Tracking Order
Once your order is shipped, you can track the order status in the following ways:
7.1 Order Confirmation Email: The tracking link included in the order confirmation email.
7.2 Account Page: Log in to our store account page to view order details and track shipping status.

8.Notes
8.1 Address Accuracy: Please ensure that the delivery address you provide is accurate. Wrong address may cause delays or non-delivery.
8.2 Customs and Taxes: International orders may incur customs fees and taxes, which are the responsibility of the customer. Please check the relevant policies of your country.
8.3 Force Majeure: We will not be responsible for shipping delays caused by force majeure such as natural disasters, strikes, etc., but we will do our best to assist in resolving the problem.

9.Promotions and Offers
From time to time, we offer shipping offers and promotions, such as:
9.1 Free Standard Shipping: Free standard shipping is available for orders over a certain amount (e.g. $10,000).
9.2 Customer Exclusive Offers: Customers who register as our members can enjoy exclusive shipping offers and priority handling.

10.Customer Support
If you encounter any problems or have any questions during the shipping process, please feel free to contact our customer service team. We will be happy to help you.

Customer service contact information:
Tel: +86 15220281508
Email: sales@unixun.cn
Online customer service: visit our website and click the “Online Customer Service” button