Our website: https://www.unixunsolar.com
Thank you for choosing Unixun website for shopping. We are committed to providing you with quality after-sales service to ensure that your shopping experience is smooth and satisfactory. If you encounter any problems after purchase, please refer to the following policy and we will wholeheartedly support you.

1.Scope of after-sales service
Our after-sales service covers the following aspects:
1.1 Product quality issues: including manufacturing defects, damage or failure to meet the description.
1.2 Returns and exchanges: see our return and refund policy for details.
1.3 Technical support: provide product usage guidance and troubleshooting.
1.4 Warranty service: provide repair or replacement service according to the warranty terms of the product.

2.Contact us
If you encounter any problems after purchase, please feel free to contact our customer service team. We provide a variety of contact methods to ensure that you can get help easily.

Customer Service Contact Information:
Tel: +86 15220281508
Email: sales@unixun.cn
Online Customer Service: Visit our website and click the “Online Customer Service” button
Working hours: Monday to Friday, 9 am to 6 pm (local time)

3.Service Process
To ensure that you can get a solution quickly, please follow the steps below to apply for after-sales service:

3.1 Contact Customer Service: Contact us by phone, email or online customer service and provide your order number and problem description.
3.2 Problem Diagnosis: Our customer service team will make a preliminary diagnosis based on your description and guide you through basic troubleshooting steps.
3.3 Further processing:
3.3.1 Product quality issues: If confirmed as product quality issues, we will provide you with return, exchange or repair services.
3.3.2 Technical support: We will provide detailed usage instructions and troubleshooting solutions.
3.3.3 Warranty service: During the warranty period, we will provide repair or replacement services in accordance with the product warranty terms.

4.Return and Refund
4.1 Return Conditions: Please refer to our Return and Refund Policy for details.
4.2 Refund Process: After confirming that the return conditions are met, we will process your refund application within 3-5 working days.

5.Warranty Policy
5.1 Warranty Period: The specific warranty period depends on the product. Please refer to the product manual or our official website for details.
5.2 Warranty Scope: The warranty only applies to failures caused by manufacturing defects or material problems, and does not include man-made damage, misuse or natural wear and tear.
5.3 Warranty Service: During the warranty period, we will provide you with free repair or replacement service.

6.Frequently Asked Questions (FAQ)
We provide FAQs on our website, where you can find detailed information about product use, troubleshooting and after-sales service.

7.Customer Feedback
Your feedback is very important to us. If you have any suggestions or comments about our products or services, please let us know in the following ways:
7.1 Feedback Form: Visit our website to fill in the customer feedback form.
7.2 Social Media: Follow our official social media accounts and leave feedback.

8.After-sales strategy
In order to ensure a win-win situation for after-sales service, we propose the following strategies:

8.1 Self-service options: Provide detailed usage guides, FAQs and troubleshooting videos on the website to help customers solve problems by themselves and reduce customer service workload.
8.2 Priority customer program: Provide priority after-sales service for frequent shoppers or high-value customers to increase customer loyalty.
8.3 Quick response mechanism: Set up a dedicated quick response team to handle urgent and complex after-sales problems and improve problem solving efficiency.
8.4 Service satisfaction survey: After each after-sales service, send a service satisfaction survey to customers and continuously improve service quality based on feedback.
8.5 Transparent communication channels: Provide a transparent service progress tracking function on the website, so that customers can view the problem handling status in real time to reduce customer anxiety and doubts.
8.6 Training and incentives: Regularly train the customer service team to improve their problem-solving capabilities, and set up an incentive mechanism to encourage employees to provide quality services.